Warranty Service
Thank you for your purchase! We offer a local warranty on all our products. If you ever have a need to claim against the warranty please contact us and we’ll guide you through the process. Below you’ll find details of what’s covered in your warranty at a glance as well as links to register your product and to check what products you already have registered. We recommend registering your product with us, so that we can help you more quickly and efficiently should you ever need to contact us.
Warranty Information
We offer a warranty period of 2 years for Nebo and 1 year for True from the date of purchase for all the products. It covers defects in materials and workmanship.
Claims under this warranty are only valid if the product does not reveal any damages or signs of wear caused by use that is different to what the manufacturer has intended. They are also only valid if the product does not reveal any indications of repairs or other interference by the customer or by repairers who are not authorized by the manufacturer. Damages caused by leaky batteries do not represent a product defect. It only covers exchanges and repairs.
How to Submit Your Claim?
Sorry to hear that you have had a problem with one of our products.
However, as you purchased a leading brand, rest assured that it comes with excellent back office and warranty support.
If you wish to make a warranty claim, please do the following steps:
- Fill in the Warranty Claim Form. (Click Here)
- Add the “Warranty – Goods Return Shipping Fee” item into cart to make the payment for the goods return shipping fee.
- Provide proof of purchase (invoice) and send us your light with a reliable Shipping company and Our company will not be responsible to any product missing in the middle of the delivery. Your light should be sent to:
No 123, Jalan Seri Impian 1, Taman Impian Height, 81300 Skudai, Johor, Malaysia. - You will be notify with your light’s inspection report. A Shipping Tracking Number will be mail to you when your light has being repaired or replaced.
* Please allow up to 4-5 working days, once we receive it, to get the repaired or replaced product back out to you.
For any technical questions, you can reach us on +6012-723 2641 from Monday to Friday, 9am – 5pm or via email at [email protected]
