Warranty – Goods Return Shipping Fee
Warranty – Goods Return Shipping Fee
Warranty – Goods Return Shipping Fee
Sorry to hear that you have had a problem with one of MTools products.
However, as you purchased a leading brand, rest assured that it comes with excellent back office and warranty support.
If you wish to make a warranty claim, please do the following steps:
- Fill in the Warranty Claim Form. (Click Here)
- Add the “Warranty – Goods Return Shipping Fee” item into cart to make the payment for the goods return shipping fee.
- Send us your light with a reliable Shipping company. Our company will not be responsible to any product missing in the middle of the delivery. Your light should be sent to:
No 123, Jalan Seri Impian 1, Taman Impian Height, 81300 Skudai, Johor, Malaysia. - You will be notify with your light’s inspection report. A Shipping Tracking Number will be mail to you when your light has being repaired or replaced.
If you cannot find your proof of purchase DO NOT WORRY. Just send the product in and we will contact you if there are any problems.
* Please allow up to 4-5 working days, once we receive it, to get the repaired or replaced product back out to you.
For any technical questions, you can reach us on live chat from Monday to Friday, 9am – 5.30pm or via email at [email protected]
Vijay Kumar (verified owner) –
Excellent performance and build quality. Would purchase again.
Teoh Siew Hoon (verified owner) –
Excellent value for money. The product is sturdy and works well.
Chan Kian Seng (verified owner) –
Very pleased with this product. It’s exactly what I needed.
Khairul Anwar (verified owner) –
Highly recommend this product. It’s reliable and built to last.
Ahmad Faizal (verified owner) –
Excellent value for money. The product is sturdy and works well.
Lee Wei Ming (verified owner) –
This hardware is fantastic. Easy to use and very durable.
Liew Yin Yin (verified owner) –
Fantastic product. It’s exactly what I needed and works perfectly.